mailmonitor.com Website Terms of Service

Mail Monitor, Inc. is the proprietor of mailmonitor.com, upon which it runs a service called Mail Monitor, an email deliverability application.
The mailmonitor.com website (“Website”) is a hosted service operated by Mail Monitor, Inc. (“Mail Monitor”). By accessing, using, or registering to use the Software (as defined herein), Services (as defined herein) and/or Materials (as defined herein) from this Site you agree to follow and be bound by these Terms. IF YOU DO NOT ACCEPT ALL OF THESE TERMS, DO NOT USE THIS SITE.

Description of Services

Mail Monitor may provide you with access to a variety of resources, materials and downloads, including business, educational and technical news and information (collectively, “Services”). The Services, including any updates and enhancements, are subject to the Terms.

Use of Software

Any software or related materials that are made available to download from this Site or otherwise provided to you (“Software”) is the copyrighted work of Mail Monitor and/or its licensors (if any). You must be a registered Mail Monitor subscriber in order to download and/or use the Software. Furthermore, your right to download and/or use the Software will be subject to the terms and conditions of the applicable end user subscription agreement (“Mail Monitor Master Subscription Agreement”), which you must first agree to by clicking on the “I AGREE” prompt or by placing an order prior to creating an account. Any use, reproduction or redistribution of the Software not in accordance with such Mail Monitor Master Subscription Agreement is prohibited.
1. Your Mail Monitor Account and use of the Website.
If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must not describe your account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Mail Monitor may change or remove any description that it considers inappropriate or unlawful, or otherwise likely to cause Mail Monitor liability. You must immediately notify Mail Monitor of any unauthorised uses of your outline, your account or any other breaches of security. Mail Monitor will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Mail Monitor may from time to time set storage limits for your results, or take any other measures Mail Monitor considers appropriate to manage the Website. Mail Monitor will advise you of any such change, and may do so in any reasonable manner, such as posting a change on the screen you see when you log in to your mailmonitor.com account or via the “mailmonitor.com blog” accessible at mailmonitor.com/blog. If you exceed the storage limits, Mail Monitor may require you to reduce the storage you are using or pay an appropriate fee.

Mail Monitor may post blog entries about its policy changes, and you may wish to check your application for Mail Monitor’s announcements about any such changes.

2. Responsibility of Users.

If you operate an account, contribute to an account, post material to the Website, post links on the Website, or otherwise make material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:

  • the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  • you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • the Content is not spam, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • the Content is not obscene, libelous, hateful or racially or ethnically objectionable, and does not violate the privacy or publicity rights of any third party; and
  • you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by Mail Monitor or otherwise.

If you delete Content, Mail Monitor will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.

Without limiting any of those representations or warranties, Mail Monitor has the right (though not the obligation) to, in Mail Monitor’s sole discretion (i) refuse or remove any content that, in Mail Monitor’s reasonable opinion, violates any Mail Monitor policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Mail Monitor’s sole discretion. Mail Monitor will have no obligation to provide any refund of any amounts previously paid.

3. Fees and Payment.
By selecting a paid service you agree to pay Mail Monitor the monthly or annual subscription fees indicated for that service. Payments will be charged on the day you sign up for a service and will cover the use of that service for a monthly or annual period as indicated. Service fees are not refundable. Should you subscribe to a FREE TRIAL period, payment will be charged on the day your free trial expires.
4. Responsibility of Website Visitors.
Mail Monitor has not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot, therefore, be responsible for that material’s content, use or effects. By operating the Website, Mail Monitor does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Website may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Website may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Mail Monitor disclaims any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.
5. Content Posted on Other Websites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which mailmonitor.com links, and that link to mailmonitor.com. Mail Monitor does not have any control over those non-Mail Monitor websites and webpages, and is not responsible for their contents or their use. By linking to a non-Mail Monitor website or webpage, Mail Monitor does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Mail Monitor disclaims any responsibility for any harm resulting from your use of non-Mail Monitor websites and webpages.
6. Marketing.
We are permitted to use the client’s name and logo for marketing purposes (i.e. make public on our website and in marketing material that the client’s company has or is using our products and services).
7. Copyright Infringement.
As Mail Monitor requires others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by mailmonitor.com violates your copyright, you are encouraged to notify Mail Monitor. Mail Monitor will, as it is able, respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a user who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Mail Monitor or others, Mail Monitor may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, Mail Monitor will have no obligation to provide a refund of any amounts previously paid to Mail Monitor to any person in respect of any such termination.
8. Trademarks.
Mail Monitor, Mail Monitor Services, ailmonitorapp.com, the mailmonitor.com logo, and all other trademarks, service marks, graphics and logos used in connection with mailmonitor.com, or the Website are trademarks or registered trademarks of Mail Monitor or Mail Monitor’s licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Mail Monitor or third-party trademarks.
9. Changes.
The Website, including without limitation all content there available and these Terms and Conditions, may be changed at the sole discretion of Mail Monitor and without notice. You are bound by any such updates or changes, including but not limited to those affecting these Terms and Conditions, and so should periodically review these Terms and Conditions.
10. Limitation of warranties of Mail Monitor, its suppliers and its licensors.
Except as otherwise expressly stated, all content posted to or available from the Website is provided “as is”, and Mail Monitor, its suppliers and its licensors make no representations or warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement of proprietary rights. You understand and agree that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk, and that Mail Monitor, its suppliers and its licensors will have no liability or responsibility for any damage to your computer system or data that results from the download or use of such content or services. If you’re actually reading this, here’s a treat. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above may not apply to you.
11. Limitation of liability of Mail Monitor, its suppliers and its licensors.
Except as otherwise expressly stated, in no event will Mail Monitor, its suppliers or its licensors be liable to you or any other party for any direct, indirect, special, consequential or exemplary damages, regardless of the basis or nature of the claim, resulting from any use of the Website, or the contents thereof or of any hyperlinked website including without limitation any lost profits, business interruption, loss of data or otherwise, even if Mail Monitor, its suppliers or its licensors were expressly advised of the possibility of such damages. In the event fees are paid for the use of the Mail Monitor site pursuant to paragraph 3, in no event will the aggregate liability for any and all of your claims against Mail Monitor, its suppliers and its licensors arising out of or related to use of the Website, or the contents thereof or of any hyperlinked website exceed the amounts actually paid by you to Mail Monitor during the 12-month period prior to the date a claim is made. Some jurisdictions may not allow the exclusion or limitation of liability for certain incidental or consequential damages, so some of the above limitations may not apply to you. The parties agree that this Section 11 represents a reasonable allocation of risk.
12. User General Representation and Warranty.
You represent and warrant that your use of the Website will be in accordance with the Mail Monitor Privacy Policy, with these Terms and Conditions, with any applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside, and with any other applicable policy or terms and conditions.
13. Indemnification.
You agree to defend, indemnify and hold harmless Mail Monitor, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including legal fees, arising out of your use of the Website and Service, including but not limited to out of your violation of any representation or warranty contained in these Terms and Conditions.
14. Miscellaneous.
These Terms and Conditions constitute the entire agreement between Mail Monitor and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorised executive of Mail Monitor, or by the posting by Mail Monitor of a revised version on the Mail Monitor Website. Except to the extent of applicable law, if any, provides otherwise, these Terms and Conditions, any access to or use of the Website will be governed by the laws of the United Kingdom. If any part of these Terms and Conditions is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may only assign your rights under these Terms and Conditions to any party that consents to, and agrees to be bound by, the terms hereof in writing. Mail Monitor may assign its rights under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
15. Refund Policy.
14 days free on a new account

Mail Monitor offers a free 14-day trial on new paying accounts for non-Enterprise service levels.

If you cancel your paid account within 14 days of original signup, then you won’t be charged.  All remaining, unused time will be forfeited as well.

If you cancel after being billed, your recurring billing will be turned off and you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if your billing cycle is on the 10th of every month, and you cancel on the 16th, you’ll still have to pay for the current month, but you won’t be charged again after that.

If you need a refund due to extenuating circumstances, contact us at support@mailmonitor.com to discuss further.

How do I cancel my account?

You can cancel your account at any time from the Account tab after signing in or by sending us a request via our Contact Us form found in the site footer.

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